Privacy Policy

1. Who We Are

Aesthetic Launch Lab is a trading name of iDigit Group, a digital infrastructure company registered in the United Kingdom. We operate the website aestheticlaunchlab.com and provide digital services to aesthetic clinic founders, operators, and investors. Our contact email is hello@aestheticlaunchlab.com.

2. What Data We Collect

We collect personal data only when you voluntarily contact us. This includes:

• Your name and contact details (email address, phone number) when you send us an enquiry via email or WhatsApp.
• The content of your message and any information you choose to share about your business or project.
• Basic analytics data (pages visited, time on site, device type) via our analytics provider. This data is anonymised and does not identify you personally.

We do not use contact forms, and we do not collect data through cookies beyond standard analytics. We do not use advertising cookies or tracking pixels.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry and provide the information or services you have requested.
• Manage our business relationship with you if you become a client.
• Comply with any legal obligations we are subject to.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We will never send you unsolicited marketing communications.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests (responding to your enquiry and conducting our business) and, where applicable, contractual necessity (fulfilling services you have engaged us to provide). We rely on UK GDPR Article 6(1)(b) and 6(1)(f) as our legal bases.

5. How Long We Keep Your Data

We retain enquiry data for up to 24 months from the date of last contact. If you become a client, we retain relevant records for up to 6 years in accordance with standard UK business record-keeping requirements. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All communications with our website are encrypted via HTTPS. WhatsApp messages are end-to-end encrypted by default. We do not store sensitive personal data on unsecured systems.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate data we hold.
• Erase your data (the "right to be forgotten"), subject to legal retention requirements.
• Restrict or object to our processing of your data.
• Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@aestheticlaunchlab.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Third-Party Services

Our website uses a privacy-focused analytics service to understand how visitors use the site. This service does not use cookies and does not collect personally identifiable information. We use WhatsApp (Meta Platforms) as a communication channel; please refer to WhatsApp's Privacy Policy for information on how they process data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us at hello@aestheticlaunchlab.com or via WhatsApp on +44 20 3576 0269.